TRIPPROTECTOR
CERTIFICATE OF INSURANCE
This plan is administered by HTH Administration Services.
ELIGIBILITY AND EFFECTIVE DATE OF INSURANCE
Who is Eligible For Coverage
A person who takes a Trip, completes the enrollment form,
who pays the required premium, and is a resident of the
United States or Canada.
When Coverage Begins
All coverages (except Pre-Departure Trip Cancellation and Post-
Departure Trip Interruption) will take effect on the later of:
- The date the premium has been received by HTH
Administration Services;
- The date and time you start your Trip; or
- 12:01 A.M. Standard Time on the Scheduled Departure
Date of your Trip.
Pre-Departure Trip Cancellation Coverage begins at
12:01A.M. Standard Time of the effective date of the
certificate if the required premium payment and any
necessary enrollment forms are received. Post-Departure
Trip Interruption coverage will take effect on the Scheduled
Departure Date of your Trip if the required premium
payment is received.
When Coverage Ends
All coverage ends on the earlier of:
- On the date this Certificate ends;
- The date the Trip is completed;
- The Scheduled Return Date;
- Your arrival at the return destination on a round trip, or
the destination on a one-way trip;
- Cancellation of the Trip covered by this certificate.
SUMMARY OF COVERAGES
Trip Cancellation / Interruption
We will pay this benefit up to the amount on the Schedule
of Coverages if a Trip is canceled, interrupted, or delayed
due to:
- Sickness, Injury, or Covered Death of you, a Family
Member, or Traveling Companion; or
- Other Covered Events as defined in this Certificate.
Injury or Sickness must: 1. For Pre-Departure Trip
Cancellation, commence while this Certificate is in force for
you, or for Post-Departure Trip Interruption or Delay,
commence while on your Trip; 2. Require the care and
attendance of a Physician at the time of occurrence; and 3.
In the written opinion of the treating Physician, be so
disabling as to cause a Trip to be canceled, interrupted or
delayed.
Please refer to the Certificate Definitions for an
explanation of Pre-Existing Conditions which are excluded
under the Trip Cancellation / Interruption Coverage.
The exclusion for Pre-Existing Conditions will be waived if:
- Your premium for this insurance plan and your enrollment
form is received within 14 days of your initial Trip deposit
date;
- You insure 100% of all prepaid Trip costs that are subject
to cancellation penalties or restrictions. The cost of any
subsequent arrangements added to your trip (or any other
arrangements not made through your travel agent) must be
insured within 14 days of payment for those arrangements;
- The Trip cost per person is no more than $10,000 and
the total cost of the Trip is no more than $40,000. This
waiver is not available for policies (for any benefit amounts)
if the Trip cost per person is greater than $10,000 and the
total cost of the Trip is greater than $40,000;
- The booking for the Trip must be the first and only
booking for this travel period and destination;
- You are not disabled from travel at the time you pay your
premium.
BENEFITS: Pre-Departure Cancellation
We will reimburse you for the amount of forfeited, nonrefundable
payments or deposits for your Trip if your Trip is
canceled, or we will pay additional cost as a result of a
change in the per person occupancy rate for prepaid travel
arrangements if a Traveling Companions Trip is canceled
and your Trip is not canceled.
BENEFITS: Post-Departure Interruption
We will reimburse you, less any refund paid or payable, for
unused land or water travel arrangements, plus one of the
following:
- The additional transportation expenses incurred by you if
your Trip is interrupted, either:
- To the return destination; or
- From the place that you left the Trip to the place that
you may rejoin the Trip;
- The additional transportation expenses incurred by you to
reach the original trip destination if you are delayed and
leave after the Scheduled Departure Date;
However, the benefit payable under 1. and 2. above will not
exceed the cost of economy airfare (or first class, if your
original tickets were first class) by the most direct route
less any refunds paid or payable for your unused original
tickets.
- Your additional cost as a result of a change in the per
person occupancy rate for prepaid travel arrangements if a
Traveling Companions Trip is interrupted, and your Trip is
continued.
Trip Delay
We will pay for reasonable accommodation and traveling
expenses until travel becomes possible up to $150 per day to
a maximum of $1,200 if your Trip is delayed for more than 12
hours.
Trip Delay must be caused by: Common Carrier delay; or
lost or stolen passports, travel documents, or money; or
quarantine; or natural disaster; or Injury or Sickness of you,
a Family Member traveling with you, or a Traveling
Companion; or Covered Death of a Family Member traveling
with you or a Traveling Companion; or a documented traffic
accident while you are en route to departure; or
unannounced strike.
Travel Delay Policy Maximum Limit $1,200
Medical Expense / Emergency Assistance
We will pay this benefit, up to the amount on the Schedule
of Coverages, for the following Covered Expenses incurred
by you, subject to the following:
- Covered Expenses will only be payable at the Usual and
Customary level of payment;
- Benefits will be payable only
for Covered Expenses resulting from a Sickness that first
manifests itself or an Injury that occurs while on a Trip;
- Benefits payable as a result of incurred Covered
Expenses will only be paid after benefits have been paid
under any Other Valid and Collectible Group Insurance in
force for you. We will pay that portion of Covered Expenses
which exceed the amount of benefits payable for such
expenses under your Other Valid and Collectible Group
Insurance.
Please refer to the Certificate Definitions for an explanation
of Pre-Existing Conditions which are excluded under the
Medical Expense / Emergency Assistance Coverage.
Medical/Dental Policy Maximum Limit $50,000
Emergency Medical Evacuation Policy Maximum Limit $250,000
Covered Expenses:
- Expenses for the following Physician-ordered medical
services: services of legally qualified Physicians and
graduate nurses, charges for Hospital confinement and
services, local ambulance services, prescription drugs and
medicines, and therapeutic services and supplies, incurred
by you within one year from the date of your Sickness or
Injury;
- Expenses for emergency dental treatment incurred by you
during a Trip;
- Expenses incurred for Physician-ordered emergency
medical evacuation, including medically appropriate
transportation and necessary medical care en route, to the
nearest suitable Hospital, when you are critically ill or
injured and no suitable local care is available, subject to
the prior approval of the Program Medical Advisors;
- Expenses incurred for medical evacuation, including
medically appropriate transportation and medical care en
route to a Hospital or to your place of residence in the USA
or Canada, when deemed medically necessary by the
attending Physician, subject to the prior approval of the
Program Medical Advisors;
- Expenses for transportation, not to exceed the cost of
one round-trip economy class airfare, to the place of
hospitalization for one person chosen by you, provided you
are traveling alone and are hospitalized for more than 7
days;
- Expenses for transportation, not to exceed the cost of
one-way economy class airfare to your place of residence in
the USA or Canada, including escort expenses, when an
Insured who is 18 years of age or younger is left
unattended due to the death or hospitalization of an
accompanying adult(s), subject to the prior approval of the
Program Medical Advisors;
- Expenses for one-way economy class airfare (or first
class, if your original tickets were first class) to your place
of residence in the USA or Canada, from a medical facility
to which you were previously evacuated, less any refunds
paid or payable from your unused transportation tickets, if
these expenses are not covered elsewhere in this
Certificate;
- Expenses for preparation and air transportation of your
remains to your place of residence in the USA or Canada, or
up to an equivalent amount for a local burial in the country
where death occurred, if you die while outside the USA or
Canada.
Accidental Death And Dismemberment Benefits
No Coverage
Baggage / Travel Documents
We will pay this benefit, less any amount paid or payable
from any other valid and collectible insurance or indemnity,
up to the amount on the Schedule of Coverages.
We will pay all direct loss, theft, damage or destruction due
to an accident to your Baggage, passports, and visas during
your Trip. We will also pay for loss due to unauthorized use
of your credit cards, if you have complied with all credit card
conditions imposed by the credit card companies.
Payment of Loss
We will pay the cost of repair or replacement of your
damaged Baggage, less depreciation; or at our option we
may repair or replace your Baggage. We will notify you within
30 days after we receive your proof of loss. For items
without receipts, payment of loss will be calculated based
upon 75% of the Actual Cash Value at the time of loss.
We may take all or part of the damaged Baggage at the
appraised or agreed value. In the event of a loss to a pair
or set of items, we will:
- Repair or replace any part to restore the pair or set to its
value before the loss; or
- Pay the difference between the value of the property
before and after the loss.
In case of loss, theft or damage to personal belongings, you
should immediately report the situation to the hotel
manager, tour guide or representative, transportation
official or local police station and obtain their written report
of his loss.
Continuation of Coverage: If the covered Baggage,
passports, and visas are in the charge of a Common
Carrier, and delivery is delayed, this coverage will continue
until such property is delivered to you. This coverage does
not include loss caused by the delay.
Property Not Covered: We will not pay for damage to or
loss of: animals; property used in trade, business, or for
the production of income, household furniture, musical
instruments, brittle or fragile articles, or sporting equipment
if the loss results from the use thereof; boats, motors,
motorcycles, motor vehicles, aircraft, and other conveyances
or equipment, or parts for such conveyances; artificial limbs
or other prosthetic devices, artificial teeth, dental bridges or
dentures, hearing aids, any type of eyeglasses, sunglasses,
or contact lenses; documents or tickets, except for
administrative fees required to reissue tickets; money,
stamps, stocks and bonds, postal or money orders, or
credit cards, except as noted above; property shipped as
freight or shipped prior to the Scheduled Departure Date;
contraband.
Losses Not Covered: We will not pay for loss arising from:
defective materials or craftsmanship; or normal wear and
tear, gradual deterioration, inherent vice; or rodents,
animals, insects or vermin; or mysterious disappearance; or
electrical current, including electric arcing that damages or
destroys electrical devices or appliances.
Baggage Policy Maximum Limit $2,000
Baggage Delay
We will pay up to $250 for the cost of reasonable additional
clothing and personal articles purchased by you, if your
Baggage is delayed for more than 24 hours during the Trip.
CERTIFICATE DEFINITIONS
"Actual Cash Value" means purchase price less
depreciation.
"Baggage" means luggage, personal possessions, and
travel documents taken by you on the Trip.
"Common Carrier" means any land, water, or air
conveyance operated under a license for the transportation
of passengers for hire, not including taxi cabs, or rented,
leased, or privately owned motor vehicles.
"Covered Death" means your death or the death of a Family
Member, or Traveling Companion which is the direct result
of a Sickness or Injury as defined in this certificate.
"Elective Treatment" means any medical treatment or
surgical procedure that is not medically necessary including
any service, treatment, or supplies that are deemed by the
federal, or a state or local government authority, or by us to
be research or experimental or that is not recognized as a
generally accepted medical practice.
"Family Member" means your or your Traveling
Companions spouse, child, spouses child, daughter-in-law,
son-in-law, brother, sister, mother, father, grandparents,
grandchild, step-brother, step-sister, step-parents, parentsin-
law, brother-in-law, sister-in-law, aunt, uncle, niece,
nephew, guardian, or ward.
"Financial Insolvency" means total cessation of operations
due to bankruptcy or financial default of a tour operator,
cruise line or airline, other than the person, organization or
firm from whom you directly purchased or paid for your Trip,
provided the Financial Insolvency occurs more than seven
(7) days following your effective date for the Trip
Cancellation Benefits.
"Hospital" means an institution which meets all of the
following requirements: it must be operated according to
law; it must give 24-hour medical care, diagnosis, and
treatment to the sick or injured on an inpatient basis for
which a charge is made; it must provide diagnostic and
surgical facilities supervised by Physicians; registered
nurses must be on 24-hour call or duty; the care must be
given either on the hospitals premises or in facilities
available to the hospital on a pre-arranged basis. A Hospital
is not: a rest, convalescent, extended care, rehabilitation or
other nursing facility; a facility which primarily treats mental
illness, alcoholism, or drug addiction (or any ward, wing or
other section of the hospital used for such purposes); or a
facility which provides hospice care (or wing, ward other
section of a hospital used for such purposes).
"Injury" means bodily injury caused by an accident which 1.
Occurs while your coverage is in force under this certificate
and 2. Requires examination and treatment by a Physician.
The injury must be the direct cause of loss and must be
independent of all other causes and must not be caused by,
or result from, Sickness.
"Insured" means a person who takes a Trip, completes any
required enrollment form, and pays any required premium.
The words "you", "your" or "yours" mean the Insured.
"Other Covered Events" means only the following
unforeseeable events or their consequences which occur
while coverage is in force under this certificate:
- Air Carrier delays resulting from bad weather,
mechanical breakdown or organized labor strikes that
affect public transportation;
- Arrangements canceled by an airline, cruise line, or tour
operator, resulting from inclement weather, mechanical
breakdown, or organized labor strikes that affect public
transportation;
Items #1 and #2 above, are subject to the
following conditions:
- The scheduled carrier connecting times must be 90
minutes or longer; and
- The scheduled time between arrival at the scheduled
tour or cruise departure city and the scheduled tour or
cruise departure must be 4 hours or longer.
- Arrangements canceled by an airline, cruise line, or tour
operator, resulting from Financial Insolvency as defined (see
above definition of Financial Insolvency);
Coverage for Financial Insolvency is included if:
Your premium for this insurance plan and your enrollment
form is received within 14 days of your initial Trip deposit
date.
See the definition of Financial Insolvency which details the
coverage provided.
- A change in plans by you, a Family Member traveling with
you, or Traveling Companion, resulting from one of the
following events:
- Being directly involved in a documented traffic
accident while en route to departure;
- Being hijacked, quarantined, required to serve on a
jury, or required by a court order to appear as a
witness in a legal action, provided you, a Family
Member traveling with you or a Traveling Companion is
not 1. A party to the legal action, or 2. Appearing as a
law enforcement officer;
- Having a residence made uninhabitable by fire, flood,
volcano, earthquake, hurricane or other natural disaster;
- Being called into active military service to provide aid
or relief in the event of a natural disaster;
- A documented theft of passports or visas;
- A Terrorist Act (or acts) which occurs in Your departure
city or in a city which is a scheduled destination for
Your Trip, provided: the Terrorist Act (or acts) occurs
within 30 days of the Scheduled Departure Date for
Your Trip.
"Other Valid and Collectible Group Insurance" means any
group certificate or contract which provides for payment of
medical expenses incurred because of Physician, nurse,
dental or Hospital care or treatment; or the performance of
surgery or administration of anesthesia. The certificate or
contract providing such benefits includes group or blanket
insurance policies; service plan contracts; employee benefit
plans; or any plan arranged through an employer, labor
union, employee benefit association or trustee; or any
group plan created or administered by the federal or a state
government or its agencies. In the event any other group
plan provides for benefits in the form of services in lieu of
monetary payment, the Usual and Customary value of each
service will be considered a Covered Expense.
"Physician" means a person licensed as a medical doctor
by the jurisdiction in which he is resident to practice the
healing arts. He must be practicing within the scope of his
license for the service or treatment given and may not be
you, a Traveling Companion or a Family Member.
"Pre-Existing Condition" means an illness, disease, or
other condition during the 180 day period immediately prior
to your effective date for which you or your Traveling
Companion or Family Member: 1. Received, or received a
recommendation for, a diagnostic test, examination, or
medical treatment; or 2. Took or received a prescription for
drugs or medicine. Item 2. of this definition does not apply
to a condition which is treated or controlled solely through
the taking of prescription drugs or medicine and remains
treated or controlled without any adjustment or change in
the required prescription throughout the 180 day period
before coverage is effective under this Certificate.
The exclusion for Pre-Existing Conditions will be waived if:
- Your premium for this insurance plan and your enrollment
form is received within 14 days of your initial Trip deposit
date;
- You insure 100% of all prepaid Trip costs that are
subject to cancellation penalties or restrictions. The cost
of any subsequent arrangements added to your trip (or any
other arrangements not made through your travel agent)
must be insured within 14 days of payment for those
arrangements;
- The Trip cost per person is no more than $10,000 and
the total cost of the Trip is no more than $40,000. This
waiver is not available for policies (for any benefit amounts)
if the Trip cost per person is greater than $10,000 and the
total cost of the Trip is greater than $40,000;
- The booking for the Trip must be the first and only
booking for this travel period and destination;
- You are not disabled from travel at the time you pay your
premium.
"Program Medical Advisors" means individuals appointed
by CSA Insurance Services.
"Scheduled Departure Date" means the date on which you
are originally scheduled to leave on your Trip.
"Scheduled Return Date" means that date on which you
are originally scheduled to return to the point where the Trip
started or to a different final destination.
"Sickness" means an illness or disease of the body which:
- Requires examination and treatment by a Physician, and
- Commences while this insurance is in force. An illness or
disease of the body which first manifests itself and then
worsens or becomes acute prior to the effective date of this
insurance is not a Sickness as defined herein and is not
covered by this certificate.
"Terrorist Act" means an act of violence, other than civil
disorder or riot, (that is not an act of war, declared or
undeclared) that results in loss of life or major damage to
property, by any person acting on behalf of or in connection
with any organization which is generally recognized as
having the intent to overthrow or influence the control of any
government.
"Traveling Companion" means a person whose name
appears with yours on the same Trip arrangement and who,
during the Trip, will share accommodations with you in the
same room, cabin, condominium unit, apartment unit or
other lodging.
"Trip" means a scheduled trip for which coverage is elected
and premium paid, and all travel arrangements are arranged
prior to the Scheduled Departure Date of the Trip.
"Usual and Customary" means the usual charge made by a
provider for necessary medical services, treatment or
supplies. It may not exceed the general level of charges for
similar necessary services, treatment or supplies made by
other providers in the area where the service or treatment
is given or the supply bought.
CERTIFICATE EXCLUSIONS
The following exclusion applies to the Medical
Expense/Emergency Assistance, Trip
Cancellation/Interruption, and Trip Delay coverages:
We will not pay for loss or expense incurred as the result
of a Pre-Existing Condition, as defined, including death that
results therefrom. This exclusion does not apply to benefits
for Covered Expenses item #3 (emergency medical
evacuation) or item #8 (return of remains) of the Medical
Expense Benefits coverage.
The following exclusions apply to all Coverages:
This certificate does not cover loss caused by, or
resulting from:
- Suicide, attempted suicide, or intentionally selfinflicted
injury of you, a Traveling Companion, or Family
Member booked to travel with you, while sane or
insane (sane in CO & MO);
- Mental, nervous or psychological disorders;
- Being under the influence of drugs or intoxicants
unless prescribed by a Physician;
- Normal pregnancy or resulting childbirth;
- Participation as a professional in athletics;
- Riding or driving in any motor competition;
- Declared or undeclared war, or any act of war;
- Civil disorder;
- Service in the armed forces of any country;
- Nuclear reaction, radiation or radioactive
contamination;
- Operating or learning to operate any aircraft, as pilot or
crew;
- Any unlawful acts, committed by you or a Traveling
Companion (whether insured or not);
- Any amount paid or payable under any Workers
Compensation, Disability Benefit or similar law;
- Loss or damage caused by detention, confiscation or
destruction by customs;
- Elective Treatment and Procedures;
- Medical treatment during or arising from a Covered
Trip undertaken for the purpose or intent of securing
medical treatment;
- Financial Insolvency of the person, organization or firm
from whom you directly purchased or paid for your Trip.
Financial Insolvency which occurred before your
effective date for the Trip Cancellation Benefits, or
Financial Insolvency which occurs within 7 days
following your effective date for the Trip Cancellation
Benefits;
- A loss that results from an illness, disease, or other
condition, event or circumstance which occurs at a
time when this certificate is not in force for you.
Important Note: Exclusion 3, Item r. above, applies to you,
a Family Member, or Traveling Companion.
Note: This brochure is a brief description of the benefits
available to you under the travel insurance certificate. Since
the Master Policy is complete in detail, the final
interpretation of any provision or claim will be governed by
the Master Policy.
TRAVEL INSURANCE IS UNDERWRITTEN BY
Travel Insurance is underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS.
WHERE TO PRESENT A CLAIM
All claims should be presented to the Program
Administrator:
HTH Administration Services
P. O. Box 939057
San Diego, CA 92193-9057
CLAIMS PROCEDURES
To facilitate prompt claims settlement:
- Report any claim as soon as possible.
- Report claims directly to the Program Administrator, your
Tour Operator, Cruise Line or Travel Agent.
- Upon your report of a claim, you will receive a claim
form, which should be fully completed and returned along
with any documentation, as explained below.
Medical Expenses: Obtain receipts from the treating
Physicians, etc., stating the amounts paid and listing the
diagnosis and treatment; submit these first to any other
valid and collectible group insurance plan(s). Forward a
copy of their final disposition of your claim to the Program
Administrator.
Trip Cancellation/Interruption: Obtain medical statements
from the Physicians in attendance in the country where
Sickness or Injury occurred. These statements should give
complete diagnosis, stating that the Sickness or Injury
prevented traveling on dates contracted. Provide all unused
and/or additional transportation tickets, official receipts,
etc.
Baggage: In case of loss, theft, or damage to personal
belongings, immediately contact the hotel manager, tour
guide or representative, transportation official or local
police, report the occurrence and obtain a written
statement. Submit claim first to the party responsible (i.e.
airlines, hotel, etc.). Forward copies of the outcome of your
claim to the Program Administrator.
Travel Supplier Restrictions
Effective Date - Sat October 15, 2005
Financial Insolvency/Default coverage will not be provided for travel suppliers already in bankruptcy.